Terms & Conditions

Thank you for visiting thevolunteerswitchboard.org (hereafter collectively referred to the “Website”, “Site”) which is maintained by The Volunteer Switchboard (“thevolunteerswitchboard.org”, “VSB”, “us”, “we”, or “our”).

These Terms of Service and Use set forth the legally binding terms of your access to and use of the Website, and Services (the "Terms"). Please read the Terms carefully. By accessing and using any part of this Site, you acknowledge and agree to have read, understood and will comply with and be bound to these terms and conditions set out below (including the privacy statement). If you do not agree with these Terms, you should leave the Site and discontinue use of the Site immediately.

Do note that these terms and conditions may be amended from time to time and all changes will be posted on this page, and your continued use of this Website after such changes have been posted will constitute your agreement to the modified terms and conditions, and all of the changes.

We reserve the right to terminate your use or access to the Services at any time for any reason, including, without limitation, if we learn that you have provided false or misleading information or have violated the Terms.


The Site offers the services, including but not limited to advertising volunteering opportunities for reservation, volunteer management functions, online volunteer matching service and various syndication services, and other information and services related thereto (collectively, the "Services") to our users, whether they be for-profit organizations, nonprofit organizations, informal groups, volunteers, readers of our newsletters, alerts, registered members (either as a volunteer or an organizer) of “The Volunteer Switchboard”, or other visitors to the Site.

If you wish to register as our member to make use of the Services reserved for members, you must read these Terms and indicate your acceptance during the registration process. Note, however, that these Terms apply to your access to and use of the Site, and Services regardless of whether you register an account as our member.

We reserve the right to modify or discontinue the Site and Services with or without notice to you. We shall not be liable to you or any third party should we exercise our right to modify or discontinue the Site and Services. If you object to any such changes, your sole recourse shall be to cease using the Site, and/or Services. Continued use of the Site, and/or Services following notice of any such changes shall indicate your acknowledgement of such changes and satisfaction with the Site, and/or Services as so modified.

"You" means the individual person entering the Terms on his or her own behalf; or, if the Terms is being entered on behalf of an organization, such as an employer, "you" means the organization on whose behalf which this Agreement is entered, and in the latter case, the person entering this Agreement represents and warrants that he or she has the authority to do so on your behalf.


We are a distributor and publisher of content supplied by users of the Services and by other third parties ("Content"). Accordingly, we have no editorial control over such Content. Any services, offers, or other information expressed or made available by third parties as part of the Content, including information provided by other users of the Services, are those of the respective author(s) or distributor(s) of that information and not of us. We neither endorse nor are responsible for the accuracy or reliability of any Content, or opinion, advice, information, or statement made on the Services by anyone. We have the right, but not the obligation, to monitor and review the Content on the Services and your account to determine compliance with these Terms and any other operating rules established by us, to satisfy any law, regulation or authorized government request, or for other purposes. You understand and acknowledge that we do not monitor Content for accuracy or reliability.

Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each organizer (including VSB) remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the dates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any volunteering opportunity made available.

In addition, under no circumstances shall VSB be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites to which thevolunteerswitchboard.org is linked.


This Site contains links to third-party Web sites which are not maintained by VSB. VSB is not responsible for the content, accuracy or opinions expressed in these third-party Web sites, and these Web sites are not investigated or monitored by VSB. These links are provided only as a convenience. The inclusion of a link to a third-party Web site on this Site does not and should not be interpreted to imply VSB’s approval or endorsement of the linked Web site. Should you decide to leave this Site to access a third-party Web site, you do so at your own risk.

  1. By linking to or framing this Site or any of its contents, you are indicating acceptance of the Terms of Use. This is deemed to be the case even after the posting of any changes or modifications to the Terms of Use. If you do not accept the Terms of Use, you must immediately discontinue linking to or framing this Site or any of its contents.
  2. VSB reserves the right to disable any links to or frames of any website containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.
  3. VSB reserves the right to disable any unauthorized links or frames and disclaims any responsibility for the content available on any other website reached by links to or from this Website or any of the Contents.


By making a reservation with an organizer, you accept and agree to the relevant cancellation and no-show policy of that organizer, and to any additional cost and/or conditions of the organizer that may apply to your reservation, including for services rendered and/or products offered by the organizer. The general cancellation and no-show policy of each organizer is made available on our website on the event details, during the reservation procedure and in the confirmation email. Applicable cost may still be charged by the organizer in the event of a no-show or charged cancellation. Please check the event details thoroughly for any such conditions prior to making your reservation.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein.

Do note that 13 is the minimum age required by VSB, and if you are younger than 13, it would be your responsibility to consult your parent before signing up for the volunteering activity without any accompanying adult.

VSB always welcomes parents to bring their children of all ages to join in VSB-organized activities, and there is a mutual understanding that the parents will be responsible for the safety and well-being of the children during the volunteering activity.

Do also note that certain volunteer activities posted by other organizers may specific a minimum age which may be older than 13. Please contact the relevant Volunteer Leader or contact person of the activity on whether the arrangement would work if you are younger than 13 or have children younger than 13.


Only volunteers who attended the volunteering activity would be able to submit rating and review to the organizer. The completed volunteer rating and review submitted to the organizer may be either:

  1. uploaded onto the relevant organizer’s information page on our website for the sole purpose of informing (future) volunteers of your opinion of the volunteering experience, and
  2. (wholly or partly) used and placed by VSB at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, apps or other channels owned, hosted, used or controlled by VSB and authorized users. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The volunteer review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.


Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by VSB.

VSB exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to VSB. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

Volunteers and organizers grant VSB all right, title and interest in any and all photographic images and video or audio recordings made by the volunteers during thevolunteerswitchboard.org activities, including but not limited to, any royalties, proceeds or other benefits derived from such photographs or recordings. This includes all volunteers and organizers who are registered directly via thevolunteerswitchboard.org or participated in the activities without formal registration or registered through a third-party vendor.

Volunteers consent to VSB’s collection, use and disclosure of their names and of photographs of volunteers participating in thevolunteerswitchboard.org events, for the purposes of publicizing thevolunteerswitchboard.org and its activities. This includes all volunteers and organizers who are registered directly via thevolunteerswitchboard.org or participated in the activities without formal registration or registered through a third-party vendor.


To the fullest extent permitted under applicable law, VSB expressly disclaims all representations, endorsements and warranties of any kind with respect to the site, the site elements and any other products or services available on or through this site, whether, express or implied, including, but not limited to, any and all warranties (1) of merchantability or fitness for a particular purpose; (2) of non-infringement and title; (3) that any use of the site will be free from any interruptions, delays, inaccuracies, server down-time, errors or omissions; (4) that the site will be secure, or free of viruses, worms or other harmful components; (5) that the site and/or the site elements will satisfy your requirements or expectations; and (6) that information, data or materials presented or displayed on this site are correct, accurate, timely or reliable.

Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any volunteering experience.


VSB assumes no liability or responsibility for any error or omission in the Content and shall not be liable in any event to any user for failure of any service or any damage (including but not limited to special, consequential, or exemplary damages) or loss of any kind in connection with the use of this Site, including but not limited to any damage or loss suffered in connection with access to, use of, denial of access or restricted access to, modification, suspension and/or discontinuation of this Site.

Volunteers and organizers agree to release and forever discharge and hold harmless VSB and its successors and assigns from any and all liability, claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from their participation and attendance at such activities with thevolunteerswitchboard.org.

VSB will not be held liable for any bodily injury, personal injury, illness, or property damage that may result from a volunteer’s participation with thevolunteerswitchboard.org, whether caused by the negligence of VSB or its directors, employees, or agents or organizers otherwise.

VSB does not carry or maintain, and expressly disclaims responsibility for providing any health, medical or disability insurance coverage for its volunteers and organizers. Each volunteer is expected and encouraged to carry personal liability or health insurance prior to registering as a thevolunteerswitchboard.org volunteer.

In the event that any user feels that any VSB campaign or any content on the Site is objectionable, please contact us immediately by writing to support@thevolunteerswitchboard.org.


VSB respects your privacy. Please have a look at our privacy and cookies policy for further information.